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Most VOIP providers are going to want to you to do it yourself when setting up VOIP at home. Vonage, for example, allows you to order via the web and send out a kit for self set-up. If you need help, you can email or call Vonage customer service, but basically you are on your own unless you find your own technical help. Vonage and other major VOIP providers have great web sites that are very helpful, and customer service is also friendly and useful.